Legal

Refund Policy

This Refund Policy applies to payments made to RockstarDev Inc, an Illinois S Corp ("we", "us", "our"), for consulting and IT-services engagements.

1. Service-based business

RockstarDev Inc provides custom IT consulting, engineering services, and access to software tools, platforms, and ongoing service offerings. What we deliver may include professional time, engineering work product, software access, and related services.

2. Invoice and service-fee payments

Fees charged by us - whether against a one-time invoice, a periodic service charge, or access-based fees - reflect services already rendered, access already granted, or work already performed under a written Statement of Work or service agreement. Payments are generally non-refundable once the corresponding service, access, or work has been delivered or made available to you.

3. When refunds may apply

We will issue a refund or partial refund in the following circumstances:

• Duplicate payment. If you pay the same fee twice, we refund the duplicate amount within five business days.
• Billing error. If we issued an incorrect charge or you were overcharged, we refund the difference within five business days of confirmation.
• Pre-paid period or engagement, services not yet performed or made available. If you pre-paid for a defined period or engagement and we have not yet started delivery or made the corresponding service available, you may request a refund of the unearned portion within thirty (30) days of payment.
• Service not delivered as agreed. If we fail to deliver services materially in accordance with the Statement of Work or service agreement, you may request a pro-rata refund of fees corresponding to the undelivered portion. We will work in good faith to remediate before any refund.

Fees paid for service-access periods that have already begun (in whole or in part) are not pro-rated for the remainder of that period; cancellation takes effect at the end of the current paid period (see Section 7).

4. How to request a refund

Use the contact form on our homepage to request a refund. Include:

• The invoice number or payment reference.
• The date of payment.
• The reason for the refund request.

We will respond within three business days and process approved refunds via the original payment method (Stripe, ACH, or wire) within five business days of approval.

5. Stripe-processed payments

For credit card payments processed via Stripe, refunds are returned to the original card. Depending on your card issuer, the refunded amount may take five to ten business days to appear on your statement.

6. Chargebacks

We prefer to resolve billing concerns directly with you. If you dispute a charge through your card issuer (chargeback) before contacting us, please understand we may need additional time to provide documentation to your bank. We respond to all chargeback inquiries with supporting evidence (signed Statements of Work, delivery records, communication history) as required by Stripe's chargeback process.

7. Recurring service fees and retainers

Engagements billed on a recurring basis - including monthly retainers, periodic service charges, and any other recurring fees authorized in your engagement agreement - may be cancelled by you with written notice. Unless your engagement agreement provides otherwise, the default notice period is thirty (30) days. Fees paid for the current billing period are non-refundable; no further fees will accrue once the notice period expires. Cancellation takes effect at the end of the current paid period.

8. Governing law

This Refund Policy is governed by the laws of the State of Illinois, United States, consistent with our Terms of Service.

9. Contact

Questions about this policy or refund requests? Use the contact form on our homepage or write to our registered address below.